Get in touch with us
Frequently asked Questions
Where Are You Based?
How Long Does Delivery Take?
Do You Deliver Products Internationally?
How Secure Is My Personal Information?
Can I Amend My Order?
Can I Cancel My Order?
I Have Entered An Incorrect Address!
What If My Parcel Is Delayed?
Will My Items Come Together?
Do I Need To Pay Custom Fees?
Can I Return My Order?
My Item Arrived Damaged!
What Are NEOPRINTY Payment options?
We want to make your purchase fast and easy, and accept the following payment options:
Visa, MasterCard, American Express, Discover
PayPal
if you encounter any payment problems or issues, please don’t hesitate to reach out to our customer service team for assistance.
Our Customer Service Working Hours
At Bitbrrr, while our Customer Service team is based in Asia, we are deeply committed to providing exceptional support to our valued customers in the United States and the United Kingdom. Understanding the importance of being available when you need us, we’ve tailored our customer service hours to better align with your time zones:
Email Support:
- Available 24/7. Emails sent outside of business hours will be addressed on the next business day. Please allow up to 24 hours for a response during weekdays, and slightly longer over weekends and holidays.
Instagram Live Chat:
- US Market (Eastern Time Zone, EST/EDT)
- Monday to Friday: 9:00 PM – 9:00 AM
- Saturday: 10:00 PM – 6:00 AM
- Sunday: Closed
- UK Market (Greenwich Mean Time Zone, GMT/BST)
- Monday to Friday: 2:00 AM – 2:00 PM
- Saturday: 3:00 AM – 11:00 AM
- Sunday: Closed
Please note, the stated hours for the Instagram Live Chat and Email Support take into consideration the time difference between Asia, where our customer service team is located, and the primary time zones of our markets in the US and UK. Our response times may vary during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.
For immediate assistance during these modified business hours, we recommend using our Instagram Live Chat for the fastest response. For less urgent matters or if reaching out outside these hours, please feel free to email us at any time, and we will get back to you as soon as possible.
Thank you for choosing Bitbrrr. We’re here to ensure that your experience is as smooth and enjoyable as possible, no matter where you are.