Refund Policy
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a proof of return and proof of purchase (confirmation email). Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
USA
Inbound stock +BW2K, 1937 Davis Street, Ste. E ,San Leandro, CA 94577
CA
Inbound stock +BW2K, 3500 Ridgeway Dr，UNIT 6,Mississauga, ON， L5L0B4
Germany
Inbound stock +BW2K, bredowstr 17a 22113 hamburg, Germany
FR
Inbound stock +BW2K, Port 5555, Voie des Hérons, 76430 Saint-Vigor-d’Ymonville, France
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
USA
Inbound stock +BW2K, 1937 Davis Street, Ste. E ,San Leandro, CA 94577
CA
Inbound stock +BW2K, 3500 Ridgeway Dr，UNIT 6,Mississauga, ON， L5L0B4
Germany
Inbound stock +BW2K, bredowstr 17a 22113 hamburg, Germany
FR
Inbound stock +BW2K, Port 5555, Voie des Hérons, 76430 Saint-Vigor-d’Ymonville, France
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Email:[email protected]